Quality Policy
Samtas Turizm anchors its personnel, school, VIP, inner-city and intercity transport services to international quality standards. The five principles below define the shared rules of our daily operations and decision-making.
Customer-Focused, Premium Service
To manage personnel, school, VIP, inner-city and intercity transport services by aligning customer requirements with international quality standards, accurate timing and rational cost principles — and to consistently exceed expectations as our core policy.
People and Corporate Culture
To embed our core values permanently into the company culture; to build a peaceful, safe and growth-oriented work environment. To continuously enhance our employees' performance, quality awareness and customer focus through training programmes; to strengthen team spirit and corporate belonging at every level.
Regulatory Compliance and Certification
While pursuing our strategic goals, to operate a fully compliant, auditable, effective and efficient quality management system aligned with the requirements of the T.R. Ministry of Transport, the Istanbul Public Transport Authority (TUHIM) and sector-specific regulations. To keep our licenses current and to maintain transparency in audit processes.
Technology and Continuous Improvement
To continuously improve our quality management system by closely monitoring technological developments such as GPS tracking, telematics data analysis and digital operations management. To work with our IT solutions partner BMK Teknoloji across the server, network, cybersecurity and enterprise software integration layers of our information technology infrastructure — securing business continuity, data security and operational stability at corporate level; and to allocate the resources needed to integrate sector innovations into our company structure in a planned manner.
Sustainable Fleet and Environmental Responsibility
To manage our young-average-age fleet through planned maintenance, periodic audits and sustainability criteria. To make hybrid and electric vehicle transition, carbon footprint reporting and driver-behaviour monitoring an inseparable part of our operations — turning environmental responsibility into measurable outcomes.
This policy is approved by Samtas Turizm General Management and is implemented in an integrated manner with our quality, environment and occupational safety management systems.